DoIT Support Policies

Below are basic policies established by DoIT for CU owned machines supported by DoIT. Areas that have their own support personnel may have their own policies. Please note that security concerns and matters of network stability take precedence.

Minimum Supported Requirements

It is DoIT's policy to support only computer hardware within a certain minimum requirement level. Please read about these minimum standards here.

Windows file and printer sharing

DoIT discourages the use of Windows sharing for printers. To reduce support difficulties and degradation of workstation performance DoIT does not install or support printers using Windows sharing.

Solution: Join a print server in Blue or the install Jet Direct hardware.

For security reasons file sharing at the workstation level is not supported or encouraged.

Solution: Use server based file sharing on systems such as Albatross.

DoIT discourages serving from the desktop. To reduce support difficulties and degradation of workstation performance DoIT will not install nor support web, FTP or file services on CU owned desktop workstations.

Solution: Use provided web and FTP network servers configured for volume traffic.

Software licensing

Proper proof of license is critical. Users must provide proof of license for any software installation other than those where Creighton has a site license. Learn more about Creighton's software licenses here.

Networking

Mini-switches are restricted in use in order to protect the stability of the network. Mini-switches are allowed in buildings scheduled for renovation. New buildings and renovated areas may not use mini-switches.

Solution: Install a jack for each network device. The rule of thumb is that one jack = one computer or one networked printer or other network device.

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